Advanced Find-and-Replace Tools in Word * Word Perfect * Autohotkey

From I Got

Montgomery 
20 West Gude Dr. 
Rockville , MD 20850 
Phone: 301-424-4400
Hours: M-F, 8:30am-8pm. Sat., 8:30am-5:30pm. Sun., closed

[edit] Comcast bills

[edit] Break down

$15 for internet modem (July to December), $1.99 transition fee, $4.99 one time charge = [$21.98] - $6.00 credit for modem = $15.98

$8.62 credit for bad service

[edit] Comcast letter

After months of these same problems, I have had it with Comcast. My service with Comcast has been nothing but problems.

I plan to file a complaint with the local, state and federal officials who regulate cable if this is not resolved immediatly.

I have 15.98 in charges on my bill which need to be removed. The first is for a fax modem which i returned on July 26, 2008. I have been charged every month despite several phone calls and internet chats. I faxed a copy of this receipt last month, because the customer service reps refused to accept an online version as proof:

http://www.igottheconch.com/index.php?title=Comcast#Comcast_receipt

I was credited $6.00 already, the other $9.00 needs to be credited, and I demand to stop being charged every month for something I no longer have had since last summer.

I was charged a $1.99 transition fee for a representative adding the cable box to my account. So not only was I charged for the cable box, but I was charged another $1.99 for the rep to put the cable box on my account.

In addition, I was just charged $4.99 on my most recent bill.

I will not fax anything again. It is Comcast's responsibility to take care of these charges, otherwise I file complaints.

[edit] Broadbandoffers.com

Broadbandoffers.com

[edit] Comcast receipt

The link above is proof that I submitted my modem to Comcast. It is a black and white scan of my receipt. So please take off the monthly $3 modem charge on the next bill and all later bills.

The date was actually 7-26-2008, Saturday, NOT 8-26-2008 which has not happened yet.

It was outside the Comcast building at:

Montgomery 20 West Gude Dr. Rockville , MD 20850

At around 5 pm. Comcast's website says the office is open until 5:30 on Saturday, which is not true. The Comcast employee, Jane Derengoveski took my modem and gave me a receipt.

[edit] Comcast customer service

[edit] My problem with Comcast service

My message:

I get a "to be announced" message on all of my channels for the past week. On demand does not work, and the cable box shows 12 am.

[edit] Calling Comcast customer service day 1

I was on hold 29 minutes 30 seconds before the battery on my phone went dead. The previous call was over 20 minutes. No one answered.

[edit] Chatting with Comcast customer service day 1

When I logged into comcast's customer service chat page, I was number 121 in the queue. After an hour with no response, I logged off.

Number 121 in the queue

[edit] Calling Comcast customer service day 2

Gave up waiting to talk to Comcast customer service after 33:27 minutes.

[edit] Chatting with Comcast customer service day 2

Comcast livechat:

I started in position 39 in queue an 2:41 pm

Time with timeanddate.com showing the actual time in Washington DC, 3:00 pm. I am still number 20 in queue

[edit] Response

Response at 3:17 pm on chat, 36 minutes later

Connected Status: Analyst Rodito.29160 is here and your issue status is: working Problem: I get a "to be announced" message on all of my channels for the past week. On demand does not work, and the cable box shows 12 am. http://www.igottheconch.com/index.php?title=Comcast#Comcast_customer_service End Session

user Travis_ has entered room

Travis(Sun Sep 07 2008 14:41:08 GMT-0700 (Pacific Standard Time))>

I get a "to be announced" message on all of my channels for the past week. On demand does not work, and the cable box shows 12 am. http://www.igottheconch.com/index.php?title=Comcast#Comcast_customer_service

analyst Rodito.29160 has entered room

Rodito.29160(Sun Sep 07 2008 15:15:28 GMT-0700 (Pacific Standard Time))>

Hello Travis_, Thank you for contacting Comcast Live Chat Support. My name is Rodito.29160. Please give me one moment to review your information.

Rodito.29160(Sun Sep 07 2008 15:15:30 GMT-0700 (Pacific Standard Time))>

I understand you waited long in queue today. We are experiencing unusual heavy volume of chat sessions. We greatly appreciate your patience.

Rodito.29160(Sun Sep 07 2008 15:15:31 GMT-0700 (Pacific Standard Time))>

Hi there! I will be happy to help you today. How is your day today? smile

Rodito.29160(Sun Sep 07 2008 15:16:40 GMT-0700 (Pacific Standard Time))>

Did you receive my last message?

Travis_(Sun Sep 07 2008 15:17:02 GMT-0700 (Pacific Standard Time))>

yeah

Travis_(Sun Sep 07 2008 15:17:07 GMT-0700 (Pacific Standard Time))>

hello

Travis_(Sun Sep 07 2008 15:17:11 GMT-0700 (Pacific Standard Time))>

3:17 cool

Rodito.29160(Sun Sep 07 2008 15:17:39 GMT-0700 (Pacific Standard Time))>

Hi, Travis.big smileF

Rodito.29160(Sun Sep 07 2008 15:17:44 GMT-0700 (Pacific Standard Time))>

acct1'

Rodito.29160(Sun Sep 07 2008 15:17:46 GMT-0700 (Pacific Standard Time))>

acct1.

Rodito.29160(Sun Sep 07 2008 15:17:53 GMT-0700 (Pacific Standard Time))>

Sorry for that one.

Travis_(Sun Sep 07 2008 15:17:54 GMT-0700 (Pacific Standard Time))>

okay

Rodito.29160(Sun Sep 07 2008 15:18:10 GMT-0700 (Pacific Standard Time))>

I understand that you have an issue with your channels, right?

Travis_(Sun Sep 07 2008 15:18:03 GMT-0700 (Pacific Standard Time))>

i am having problems with my comcast

Travis_(Sun Sep 07 2008 15:18:10 GMT-0700 (Pacific Standard Time))>

i am wondering if you can help

Travis_(Sun Sep 07 2008 15:18:33 GMT-0700 (Pacific Standard Time))>

last time I called because the cable tv was not working

Travis_(Sun Sep 07 2008 15:18:54 GMT-0700 (Pacific Standard Time))>

the woman i spoke with said that the "to be announced" problem would go away after a couple of hours.

Rodito.29160(Sun Sep 07 2008 15:19:11 GMT-0700 (Pacific Standard Time))>

Okay.

Rodito.29160(Sun Sep 07 2008 15:19:24 GMT-0700 (Pacific Standard Time))>

Let me help you out.

Travis_(Sun Sep 07 2008 15:19:11 GMT-0700 (Pacific Standard Time))>

A week later there is still the same problem

Rodito.29160(Sun Sep 07 2008 15:19:26 GMT-0700 (Pacific Standard Time))>

Have you tried to power off your box for 30 seconds, then power back on? This is the initial troubleshooting step.

Travis_(Sun Sep 07 2008 15:19:22 GMT-0700 (Pacific Standard Time))>

yes, i can try this again though

Travis_(Sun Sep 07 2008 15:19:36 GMT-0700 (Pacific Standard Time))>

my computer is in another room

Rodito.29160(Sun Sep 07 2008 15:19:50 GMT-0700 (Pacific Standard Time))>

Thank you very much.

Travis_(Sun Sep 07 2008 15:19:39 GMT-0700 (Pacific Standard Time))>

let me go try this

Rodito.29160(Sun Sep 07 2008 15:20:00 GMT-0700 (Pacific Standard Time))>

I see.

Rodito.29160(Sun Sep 07 2008 15:20:40 GMT-0700 (Pacific Standard Time))>

If it did not help, please get the serial number of the equipment that has a problem.

Travis_(Sun Sep 07 2008 15:21:34 GMT-0700 (Pacific Standard Time))>

same problem

Travis_(Sun Sep 07 2008 15:21:40 GMT-0700 (Pacific Standard Time))>

i will get the serial number

Travis_(Sun Sep 07 2008 15:23:20 GMT-0700 (Pacific Standard Time))>

0000xxxxxxxxxx

Travis_(Sun Sep 07 2008 15:23:38 GMT-0700 (Pacific Standard Time))>

on the back of the box, with a bar code

Rodito.29160(Sun Sep 07 2008 15:24:28 GMT-0700 (Pacific Standard Time))>

I do apologize for the inconvenience. Your service is affected by an outage at this time. The work being done is to bring you better service, and our technicnians are working hard to restore your service fully. At the moment, I do not see a time of restoral. Please do chat back with us at a later time so that we can provide you with an update. Thank you for your understanding, and patience.

Rodito.29160(Sun Sep 07 2008 15:24:28 GMT-0700 (Pacific Standard Time))>

Please chat us back after the issue has been resolved so that we can process the credit in your account for the number of days of interruption.

Rodito.29160(Sun Sep 07 2008 15:24:43 GMT-0700 (Pacific Standard Time))>

Would that be fine with you?

Travis_(Sun Sep 07 2008 15:25:17 GMT-0700 (Pacific Standard Time))>

how long?

Travis_(Sun Sep 07 2008 15:25:21 GMT-0700 (Pacific Standard Time))>

my goodness

Rodito.29160(Sun Sep 07 2008 15:27:22 GMT-0700 (Pacific Standard Time))>

As much as I wan to give you the time however, I am sorry to say but we do not have the information when it will be completed.

Travis_(Sun Sep 07 2008 15:27:47 GMT-0700 (Pacific Standard Time))>

well, i guess whetehr or not it is fine with me is irrelevant then smile

Rodito.29160(Sun Sep 07 2008 15:28:00 GMT-0700 (Pacific Standard Time))>

I assure you that the technicians right now are working on it as soon as possible.

Travis_(Sun Sep 07 2008 15:27:56 GMT-0700 (Pacific Standard Time))>

thank you

Rodito.29160(Sun Sep 07 2008 15:28:20 GMT-0700 (Pacific Standard Time))>

You are very welcome.

Rodito.29160(Sun Sep 07 2008 15:28:33 GMT-0700 (Pacific Standard Time))>

Would that be all for today?

Rodito.29160(Sun Sep 07 2008 15:29:43 GMT-0700 (Pacific Standard Time))>

Due to inactivity, I will need to close the chat session if a reply is not received in one minute.

Rodito.29160(Sun Sep 07 2008 15:30:51 GMT-0700 (Pacific Standard Time))>

Thank you for contacting Comcast. If you have any further questions, please feel free to contact us again. If you need additional assistance you can find product support information on our Web site at http://www.comcast.com/Support/

Rodito.29160(Sun Sep 07 2008 15:31:06 GMT-0700 (Pacific Standard Time))>

Analyst has closed chat and left the room

[edit] Where I posted this information about Comcast customer service

Posted at:

• Adage "Comcast Must Die"
• phillyburbs.com "Comcast customer service ratings at new low"
• crunchgear.com "How not to handle Comcast’s customer service (even if you want to)"
• consumerist.com "Insiders: 5 Confessions Of A Comcast Customer Service Rep" Message awaiting approval

[edit] My post on these blogs

I have a screenshot of being number 121 in the queue to chat with an online representative:

http://www.igottheconch.com/index.php?title=Comcast#Comcast_customer_service

Tonight I was on hold with comcast 29 minutes 30 seconds before the battery on my phone went dead.

The previous call when I tried to call I was on hold for over 20 minutes.

[edit] Complaint about monthly modem fee

Comcast

Fax number: 1-800-544-9223

RE: Monthly fees for a modem I returned 3 months ago.

My experience with getting credit for returning my modem has been as unpleasant as the rest of my service with Comcast. I have wasted so much time with poorly trained employees, assine rules, and atrocious customer service.

The last customer service rep I called to stop charging me monthly modem fees, refused to print out the Comcast receipt I had online and insisted that I fax it to Comcast.

With the accompanying copy of my modem receipt, I would appreciate it if Comcast once and for all stop charging me monthly for a modem I returned three months ago.